Public Opinion in the Capital: Assessment of Satisfaction with Municipal Services

March 2022

This policy analysis aims to assess the performance of the municipality of Pristina during the past term, based on a survey on public satisfaction with municipal services.

To do this, the Pristina Institute for Political Studies has conducted a survey through UBO Consulting among the residents of Pristina. The survey provides information on both the respondents' personal characteristics and their perceptions. Unsurprisingly, the results show that there is a higher satisfaction with public transport and family medicine centers, and less with parking spaces, sidewalks and environmental protection. Also, most of the respondents are satisfied to some extent with the work and performance of the mayor, the municipal assembly and the administration of the municipality. The main problems identified are unemployment, road infrastructure and lack of economic development.

This analysis would enable decision-makers to understand the perceived performance of local institutions and plan and prioritize accordingly.

Considering the role that municipal governments play in providing public services to the population, identifying citizens' perceptions and areas of concern is of great importance to policymakers at the local level.

10632 Rate this article:

No rating

Programs	Quality Governance
Publication Year	2022

Documents to download

Opinioni Publik në Kryeqytet: Vlerësimi i Kënaqshmërisë me Shërbimet Komunale(.pdf, 1.36 MB) - 381 download(s)
Public Opinion in the Capital: Assessing Satisfaction with the Municipal Services(.pdf, 1.32 MB) - 412 download(s)

Policy Briefs - School of Politics 2025 (23rd Generation)

These three policy briefs, developed by the School of Politics – Generation 23, address some of Kosovo’s most pressing challenges: leveraging the EU Growth Plan as a catalyst for reforms and European integration, addressing the decline of youth political engagement beyond elections, and countering hate speech and disinformation targeting women in the digital and public sphere. Together, they provide evidence-based analysis and concrete recommendations to strengthen governance, civic participation, and gender equality.

Annual Review of Kosovo's Foreign Policy (2024-25)

The Annual Review of Kosovo's Foreign Policy (2024-25) reflects the main developments in bilateral relations, efforts for new diplomatic recognitions, advancement in Euro-Atlantic integration processes, and ongoing challenges in the dialogue with Serbia, during the reporting period 1 January 2024 to 15 March 2025.

The document provides a comprehensive overview of the actions of the Ministry of Foreign Affairs and Diaspora, including internal reforms, engagement with the diaspora and initiatives for economic and cultural diplomacy. Through the analysis of partnerships with countries in the region, Europe, the US and beyond, the report aims to provide a clear overview of Kosovo’s achievements and obstacles on the international stage during this period.

RAPORTI I KATËRT MONITORUES: STRATEGJIA E ENERGJISË E REPUBLIKËS SË KOSOVËS 2022-2031 (PERIUDHA 2024)

Instituti i Prishtinës për Studime Politike ka publikuar Raportin e Katërt Monitorues: Strategjia e Energjisë e Republikës së Kosovës 2022-2031, për periudhën 2025 (duke përfshirë edhe masat e paplotësuara të viteve paraprake). Raporti është bërë në kuadër të projektit ‘Rritja e llogaridhënies publike në procesin e integrimit evropian’, në bashkëpunim me Lëvizja FOL, i mbështëtur nga programi MATRA, i cili financohet nga Ambasada e Mbretërisë së Holandës në Kosovë.